FAQs
1. What is Monvos?
Monvos is dedicated to making life easier for tea lovers by offering a carefully curated selection of tea equipment and tools. We believe that enjoying a perfect cup of tea should be simple, stylish, and accessible to everyone.
2. What products do you offer?
We offer a range of high-quality tea equipment, including innovative strainers, heat-resistant glass teapots, elegant tea cups, and other accessories designed to enhance your tea experience. Our products are selected to bring both functionality and beauty to every brew.
3. How do I place an order?
Simply browse our collection and add your favorite items to your cart. Once you’re ready, proceed to checkout where you can securely complete your purchase. If you have any questions during the process, our customer support team is here to help.
4. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods as available in our checkout process. All transactions are processed securely to ensure your data is protected.
5. Do you offer free shipping?
Yes! We offer free shipping on all orders over $50. This is our way of saying thank you for choosing Monvos for your tea needs.
6. How long will it take to receive my order?
Orders are typically delivered within 1 to 2 weeks. Once your order has been processed and shipped, you’ll receive a confirmation email with your tracking number. Delivery times may vary slightly depending on your location, but we always aim to get your items to you as quickly and safely as possible.
7. What is your return policy?
Customer satisfaction is very important to us. If you’re not completely satisfied with your purchase, please refer to our Return Policy page for details on how to initiate a return or exchange. We handle each case with care to ensure a hassle-free process.
8. How can I contact Monvos?
If you have any questions, concerns, or need assistance, please visit our Contact Us page to get in touch. Our friendly customer service team is available to help during our business hours.
9. Are there any warranties on your products?
We stand behind the quality of our products. Should you experience any issues, please contact our support team so we can assist you with a warranty claim or return based on our policies.
10. How do I care for my tea equipment?
Each product comes with specific care instructions to ensure longevity. Generally, we recommend hand washing with mild soap and warm water. For detailed care guides, please refer to the product description or reach out to our support team.